1ibet Commitment to
User Privacy

1ibet ("we", "our platform" or "1ibet.one") is committed to protecting the privacy of every user who accesses and uses our services. This Privacy Policy is an official document that describes the data collection, processing, storage and protection practices implemented by 1ibet.

By registering an account or using any part of the 1ibet platform, you are deemed to have read, understood and agreed to the provisions contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform.

We reserve the right to update this Privacy Policy from time to time in line with changes in law, technology or business operations. Any significant amendments will be communicated to users via the website or the registered email address.

In running the online betting and casino platform, 1ibet collects several categories of information depending on how you interact with our platform.

2.1 Information Provided Directly

• Full name as stated on your identification card or MyKad
• Active email address
• Mobile phone number
• Date of birth (for age verification 21+)
• Bank account or e-wallet details for deposit and withdrawal purposes
• Account password (stored in encrypted format)
• Information submitted when contacting customer service

2.2 Information Collected Automatically

• IP address and general location data
• Device type, model and operating system
• Web browser type and version
• Betting activity and transaction history on the platform
• Login and logout session records
• Cookie data and session tracking identifiers

1ibet uses the personal information collected solely for legitimate operational purposes related to the services we offer to users in Malaysia.

• Identity and age verification: Ensuring users meet the minimum age requirement of 21 years and verifying identity to comply with international licensing requirements.
• Account management: Creating, maintaining and securing user accounts, including processing deposit and withdrawal transactions.
• Transaction processing: Completing financial transactions through supported payment methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Customer service: Providing technical support and assistance via live chat and email in Malay and English.
• Fraud prevention: Detecting and investigating suspicious activity, including attempts to manipulate accounts or unauthorised transactions.
• Platform communications: Sending notifications related to accounts, policy updates, bonus information and 1ibet promotions.
• Service improvement: Analysing usage patterns to improve platform quality, technical performance and the overall user experience.

1ibet does not sell, rent or exchange user personal information to any third party for independent marketing purposes. However, there are limited situations where sharing information is necessary to operate the platform.

4.1 Trusted Service Providers

We work with selected third-party service providers to handle specific functions including payment processing, technical analytics and hosting infrastructure. All such parties are bound by strict confidentiality agreements and are only permitted to use data for the purposes specified.

4.2 Legal and Licensing Requirements

In complying with the requirements of international licensing regulatory bodies or valid legal directives, 1ibet may need to disclose certain user information to the relevant authorities. Such disclosure is only made where there is a clear legal obligation.

We implement appropriate technical and organisational measures to protect user personal information from unauthorised access, loss, misuse, alteration or accidental disclosure.

• Data encryption using current industry-standard security protocols during transmission and storage
• Strict internal access controls — only authorised staff are permitted to access user data
• Continuous system monitoring to detect suspicious activity or intrusion attempts
• Periodic security audits by independent parties to ensure compliance with current security standards
• Established incident response procedures in the event of any data breach

Cookies are small text files stored on your device when you visit the 1ibet website. We use cookies to ensure the platform functions correctly and to provide a better experience for every user.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login verification and session management. These cookies cannot be disabled.
• Preference Cookies: Store user preferences such as language and display settings for ease of use.
• Analytics Cookies: Help us understand platform usage patterns in aggregate and anonymised form for service improvement purposes.
• Security Cookies: Used to detect and prevent suspicious activity or unauthorised access attempts.

You can manage or delete cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality and performance of the 1ibet platform.

As a user of the 1ibet platform, you have certain rights regarding the personal data we hold. We are committed to facilitating the exercise of these rights within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct information that is inaccurate or out of date.
• Right of Deletion: In certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations and licensing requirements.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain situations.
• Right to Withdraw Consent: For processing based on consent, you may withdraw your consent at any time without affecting processing activities that have already taken place.

To submit any data rights request, please contact the 1ibet support team via live chat or email. We will process your request within the prescribed timeframe.

1ibet retains user personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. After account closure, certain data may still be retained to meet international licensing requirements, prevent fraud and comply with applicable legal obligations.

• Financial transaction data is retained in accordance with international licensing and audit requirements
• Customer service communication records are retained for a reasonable period
• Security logs are kept for fraud prevention and incident analysis purposes
• Information that is no longer needed is deleted or anonymised on a regular basis

1ibet reserves the right to update or modify this Privacy Policy at any time. Any amendments will take effect as soon as they are published on our website. We will endeavour to provide sufficient advance notice of significant changes.

It is the user's responsibility to review this Privacy Policy periodically. Continued use of the 1ibet platform after amendments are published will be considered as your acceptance of the latest version of this policy. The "Last Updated" date at the top of this page will always reflect the most current version.

If you have any questions, concerns or complaints regarding how 1ibet handles your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly from the 1ibet platform in Malay and English
• Email: [email protected]

We are committed to responding to every privacy-related enquiry seriously and within a reasonable time. Our support team is ready to help you understand your rights and take appropriate action on any requests submitted.